|Our furniture came last week. We worked quickly to put everything together before my son returned from 7 weeks of summer camp to a surprise new room. He loved it all! It was all very easy to assemble and looks great.
Thank you for your guidance and the terrific value. It all looks like it came from the Pottery Barn catalog but at a fraction of the cost.
We will certainly recommend you to others and if we need more furniture, we will certainly use you again.
Hooray!!! Our bed came today. All wrapped and strapped, and organized into boxes.
My husband and I put it together, even though it was a weeknight – It was way easier than we expected, and the way you have the hardware packaged is genius. The directions were really easy to follow. The bed looks great, and I can’t believe the floor space it opened up in my son’s bedroom. My son is happy and we are very happy, too.
My husband’s two favorite thing: you included an allen wrench bit for our electric drill, and you have the bedslats connected with fabric tape.
Thanks for the stellar customer service and quick delivery. Thanks for making a product that is every bit as good as you hope it will be.
I don’t think we will buy another bed from you anytime soon, but that is just because this one is for our only child still at home and it will last a very, very long time.
Thank you so much for helping us! Sometimes it can be hard to get quality customer service during internet transactions, but we have received nothing but superb service with your company and will definitely be using your company again in the future. Have a good day! Holly (this is in reference to replacing a broken piece under warranty, 11 months after purchase)
I received all the parts and all repairs worked out nicely!
Thank you very much for the perfect customer service. I wish every company would care that much.
Let me know if I can leave a reference somewhere on a website to share my excellent experience with other potential clients.
I’d be happy to do so.
Thank you Lisa,
The bed is up and Josh slept in it last night, he said it was 'totally awesome'. thanks so much for the great customer service, the quick responses and all the help with this purchase. I will be sure to recommend you to my friends and family, as we are very satisfied with the product, but even more important these days, (at least to me) the human touch. Making a major purchase over the internet no matter how "secure" it is, you just are never sure what's at the other end.... I definitely feel like there was a reputable business, quality products and good people on the other end of this one.
thanks so much and feel free to use any part of this for a testimonial or reference
Just had to write- this is my 2nd purchase of bunkbeds from your company and could not be happier- i had bought the discovery twin/full bunk bed with trundle in 2003 for my son- and just absolutely loves it. so when it was time to get bunk beds for my girl's room, and saw the white bunkbeds, knew they would be perfect for their room. As always, everything is packed so safely and sturdy on the pallet. The directions for putting the bunkbed together are easy to understand, and the boxes are marked according to how to put the bunk together- which is reall great- in fact, I put the entire bed together while my husband was at work- he just had to help me lift the top bunk on when he got home. Thanks again for another quality bunkbed- i get comments all the time on them- and in fact have given your website address to others who have now ordered as well from your company!!! see attached pics of the girls on their new bunkbed. thanks-
|I received my son's all in one loft bed. Everything was fine. No damage. My husband and his friend put it together with no problems.
My son LOVES it!!! He has a small room and had trouble finding something that would fit right. The loft bed fits perfectly!!! We are very happy with it!!
Thank you so much!!!
I wanted to email you to thank you so much! We got our bed on the 23rd and it made our daughters Christmas. Thank you for all you did to get it to Cody in time. Also, at first we panicked with the directions on how to put it together but it went really well and my husband and I didn’t even try to kill each other like we very easily could have.
Thank you again! The bed is just amazing!!!
|Wow!! The delivery was super fast! I received my furniture in less than one week from the time I placed the order online until it was at my door! We absolutely love it. My son is enjoying his loft bed and especially likes the secret hiding place that he discovered shortly after we assembled the unit. My son is 9 years old and we plan on using this bed for many years. It is very well built and was pretty easy to put together. My husband and I put the bed together in about one and a half hours. I feel very comfortable with the quality and durability of the unit. It looks great, too!! I have never made such an expensive purchase online before but after searching every furniture store in my area for a bed with a built in desk that would fit in the small space we have, this was by far the best piece of furniture with the lowest price. I took a chance and it paid off. I would recommend this furniture to anyone. We are very pleased.|
|First off I really would like to thank you and all the others for your prompt response and the outstanding service you guys provide. I had a problem, you guys took care of it and now it's gone...fantastic! I received the boards today and now the bed is standing strong. Again thank you so much. If I need a bed again I will look you guys up, that's for sure. I have also recommended you guys to a couple of my co-workers. ;-)|
Oh my goodness. Today is Friday Sept 24 and my furniture that I ordered Monday Sept 20 is here. I am really impressed with the fast service. I am not quite ready to put it in the room as I am still painting it so I'll let you know how that all goes. I'm hoping to begin putting it together this weekend or beginning of next week. Thanks again for the great service.
|Hi, I have the all in one twin loft bed (it is truly a remarkable piece of furniture--- unbelievable space saver and well made) and I need the assembly directions. We're moving, and I've misplaced them!|
|Just wanted to let you know I am very pleased with the Oak all in one loft bed I purchased from your website. My sister and I put it together, it took us about 4 hours, yes, women can build this bed! Delivery was timely and very efficient. Very impressed with the solidity of the bed, I feel my son is very safe in it! It is also a beautiful piece!|
|Just a quick note to let you know how VERY pleased we are with the Twin all in one oak loft bed. Not only did we received it quicker than anticipated (even as you recoverd from a hurricane) but putting it together was a breeze.... my husband has never had a pre-fab item go together so smoothly... the hardware for each step in seperate bags and labeled was a huge help! Our 11 YO son is on cloud nine with his new bed and his room looks fantastic! Thanks for an awesome transaction! Companies like you keep me believing that internet businesses are worthy!|
|Just wanted to let you know that my son is really enjoying his new loft. I am a single parent of a 10 year old. Together it took us about 4 hours to put it together. The website tips were excellent and my powerdrill with the allen bit worked wonders. Thanks.|
|I have twin eight year old sons and I just put together two Discovery, Full/Twin loft beds for them. They love them and my wife and I are so pleased. We were wondering how to fit a desk into their rooms and now we have not only a desk but an extra bed for when their buddies stay over. The quality of the beds is excellent, and the security of the packaging assured that they would arrive undamaged. Thank you for a superior product and an enjoyable experience.|
|I just wanted to let you know that our twin/full bunk bed arrived yesterday - only 7 days after ordering it! My twelve year old daughter and I put it together in about an hour and my four and six year olds slept on it soundly last night! Thanks for a great product at a great price!|
|Order received in great condition. And in a very timely manner. Thank you for excellent service and a great product.|
|I wanted you to know that we are all very very happy with the quality of the furniture and double memory foam matress that we ordered. The bed was a perfect match for a small room and my son thinks the matress is the best thing he has ever slept on in his life. Thank you so much.|
Thanks Lisa for letting me know all is well! It was a pleasure doing business with you! Forward this email to whomever determines your salary and let them know that I am very pleased with your service! You are been professional and pleasant...two traits which I find very valuable in today's society!! You were helpful and willing to do all you could to assist me. That is what makes for happy customers and repeat business!I don't buy $1000 beds everyday, but I will remember your company when I need another one. I will also use "word of mouth" to let my friends and family know where the bed came from and how helpful you were.Thanks again!
|I just wanted to let you know that I am extremely pleased with my purchase. Everything has been wonderful - from the quick delivery to the quality of the bunk beds. My sons love it! I will recommend your site to anyone looking for bedroom furniture.|
|The bed is fabulous! You are all great to work with, and thanks for working with me on getting this bed! It's beautiful, and fits perfectly in one of our smaller rooms. It has gotten lots of attention from others. Thanks for your wonderful customer service too.|
|Just a note to say that your customer service, personalization, and overall quality of merchandise is exceptional. I ordered a Magic All-In-One bunk bed and I must say it is wonderful. The packaging it came in, the ease of set up, and the customer service over the phone truly exemplify the quality of your business. I thank you for an easy and enjoyable experience of making a large purchase over the internet.|
|Scott, Thank-you very much for such a smooth transaction! We received my son's 6-drawer full-size captain's bed yesterday, and couldn't be more pleased! It looks exactly like the picture, and my son absolutely loves his "big kid" bed! We do too! I did everything through your website, but I was a little hesitant with the whole process. I would normally never order anything through a company I didn't know, but this bed was exactly what I was looking for, so I trusted my instincts and went for it! I'm glad I did! I immediately received confirmation of my order, and within a few days, I received a notice of shipment... which included very thorough instructions on how to accept my shipment when it arrived. The shipping company (Watkins), notified me by phone the very same day I received your shipment notification. They scheduled a delivery date, and they were right on time. Very smooth! Thanks again!|
|I ordered an all in 1 bunk bed thru your website on March 9,2004. Order # 313034.I am sending you this e-mail to say Thank You for a quality product and your service dept. was very helpful on all the shipping questions I had. Your Bed arrived on schedule as promised and we were able to put it together without any hassles as the directions were very clear and all parts were included. My daughter is very pleased with her new bed and our transaction with you went very well.Thank You and your Company again for a well made product.|
|I am very happy with the Captains Bed with the bookshelf headboard that I ordered from you. I think your website makes it so people feel as secure as they can about ordering furniture without looking at it in person first. It is quality and beautiful craftsmanship. I will keep you in mind when needing furniture in the future!|
|I recently purchased the dimension full over twin loft. I have to admit that I was apprehensive about making such a large purchase over the internet but I was not at all disappointed. The quality of the loft is every bit as good as you advertised. It arrived on time, in perfect condition and only took a few hours for my husband to assemble it. My daughter is just thrilled and all of her girlfriends are envious. I just love all the storage -- especially in the back. I had no idea that the back storage went all the way through. We thought it was just a small closet! What a pleasant surprise! I can't say enough good things about the whole process of ordering the loft, the pleasant and helpful manner of the delivery person and the beautiful piece of furniture that we will have for a long time. Thank You!|
|Hello Scott, Thank you for the prompt response. I really expected a harder time. Ill make this short you guys are by far the best company I have ever ordered from in my lifetime. I have been on the Internet for some time and I just assumed there was no personalization. Don't change a thing. my son loves his set.|
|It was very easy to put together. The directions were very detailed and the photographs helped a lot. With everyone that we spoke to during our purchase they were all very helpful and kind. Our kids love their bed and we couldn't be happier with our purchase. The price was right, and with a small bedroom it has helped out a lot with space issues. We are so very happy that we have our all in one loft!|
|A PERFECT transaction! The futon bunk bed is exactly what I was looking for! Your e-mail communication is A+++ and delivery was rocket fast, and exactly as described! Could not have had a better online experience! HIGHLY RECOMMENDED! Thanks again!|
|My wife found your company on the internet. And we looked all over to compare. But to no avail your company won hands down. So we called. I talked to Charlene. Charlene answered all of our questions and sold us on the beds. Charlene told us when the beds would be delivered and she was right on the money. So we put the beds together and there was not one bad piece. Everything went together perfect. So the kid put the beds to the test. It passed with flying colors. I just wish everything I got was as easy to put together and made the way your company makes you product. Well done. Thanx and keep up the GREAT Work.|
|I saw a bed just like the "all in one bed" I purchased from you at a local mill store, but the floor model was the only one left and it was sold, and they were not getting any more like it. I searched furniture stores everywhere for a bed like it, but to no avail. This bed is perfect for my son's very small bedroom and I was determined to get one. So I searched the internet and found you. It was delivered just nine days after I ordered it in excellent condition. I loved the way you packaged and labeled all the parts, it made it very easy to put together. Thank you :-)|
|We are very pleased with the bunk bed we ordered! It even arrived before we expected. Right now our son is asleep in his new bunk bed. It didn't take long to put together and are very happy with our purchase!|
I can not Thank You enough for all your kindness and professionalism. We received the Discovery All in One Loft Twin on twin bunk bed for our 6 year old daughter within 7 days that we place our order and a box was damaged (the carrier had damaged some of the freight) I called Scott Monday morning and within a 1 1/2hrs Scott had spoke to the carrier had the pieces packaged and ready to ship. Scott told me it would take about 4 days to receive and we had them in 2 days. I now cannot get my daughter out of her room (from the time she gets home till dinner time) and she cannot wait to go to bed. My husband and my Nephew had the bed together in less then 2 hrs time. I would recommend this bed to any parent looking for a piece of furniture that is compact for a small room.
P.S. She loves the closet too. It's her fort and a great place for all her toys. Once again, thank You for such a pleasant experience.
I just wanted to let you know the discovery captains bed full slat kit and armoire side panel was delivered this past Friday. Thank you for taking care of these 2 issues so kindly and quickly.
Hearing news stories about doing online business transactions made me a little cautious ordering an entire bedroom set online. I was able to talk with someone and get all my questions answered prior to making my decision. Your emails, information provided, prompt attention, and follow up made my experience very comfortable and it is greatly appreciated. It was a pleasure doing business with you.
My 75 yr old mother and I set up the captains full bed and I assembled the desk/hutch and TV armoire myself. My entire bedroom set order included; the Discovery captains full bed with 6 drawers, chest, dresser, desk/hutch, and TV armoire. My daughters new bedroom looks absolutely wonderful, she is very happy and loves it too !
|This buying experience has been most delightful. I found your website a week earlier and still continued to shop around and kept returning to your site. The service I encountered when I had problems ordering was so refreshing. My request for assistance was immediate and my order was expedited that same day. I live in Tallahassee so the furniture was delivered within 5 days of placing my order.|
|We received the bed last Friday. It was delivered and left in our garage. We got to putting it together when we got home from work and after a couple of hours took a McDonald's break. We then got back to it and finished (except for the trundle) in another 2 hours. With a 6 year old chomping at the bit, there was no way we could put it off. Thank goodness all was delivered in fine shape and the instructions were great. We did not have any hang ups along the way. The only problem was that it was about 95 degrees in San Jose CA that evening. Ugh. Thanks again for the prompt service and we love the bed. My son has been sleeping in the top bunk every night since and is having his first sleep over this Saturday. What fun.|
|My Order was shipped on the 25th of August and Made it to my garage on the 2nd of September. The Delivery was professional and he put it right in my garage. It took me about two and a half hours to assemble. I inspected the packaging and it made the trip error free. The bed looked very much like the picture. The assembly went without incident and was very easy to do. It took my wife and I (my kids helped too!) about 2 and a half hours to complete. We are very happy and my 11 year old son loves it. He has so much more space in his room than before. Whenever I called the store with a question or concern it was answered quickly and satisfactorily. I was a little weary about ordering sight unseen over the internet but the support of the staff was top-shelf and the whole process was easy. Thank you for a superb product!|