Bunk Beds Only > Frequently Asked Questions >

Shipping Questions

• How much is shipping ?
• How long until my bunk bed arrives?
• How will my bunk beds ship?
• What is the delivery procedure?
• Can I get a guaranteed delivery date?
• Can I get inside delivery? Read about our White Glove Delivery options.
• Do you offer installation services?
• Will you ship to a location outside the contiguous United States?

How much is shipping?

Shipping is free on all orders of $899 or more. On orders less than $899, standard shipping is always $99. (Due to the increased cost of fuel, our minimum shipping charge & free shipping qualifier amount will soon increase, so place your orders now.)

* SPECIAL NOTE: We are the rare company that will try to deliver anywhere in the contiguous United States with all shipping costs included in the price. This of course means we may lose money on a particular sale but due to our volume the loss is averaged out to an acceptable level.

The one overriding factor that will prevent us from shipping to a particular destination is freight carrier limitations. We deal with 12 different freight lines which blanket 99% of the country. Unfortunately that leaves 1% country that is considered “undeliverable”. This in most cases is due to the remoteness of the location.

It is our firm policy not to ship to any location that cannot be serviced directly by our carriers. The one and only reason for this is our freight damage occurrence for these types of shipments is 10 times our normal rate. Having a product arrive damaged is a major disappointment and headache for our customer. We choose not to subject our customers to that process and reserve the right to fully refund the purchase price. We hope you understand and apologize if your order is the small minority.How long until my bunk bed arrives?

How will my bunk beds be shipped?

We ship common carrier and have over 10 different freight lines we use.

What is the delivery procedure?

We will notify you via email the day your furniture leaves our warehouse and the freight company will contact you at least one day before delivery and they will set up the delivery time with you directly. Your furniture is delivered curbside and the driver will break down the pallet and unload the individual boxes off the back of the truck (no need for liftgate service). At this time make a notation on the delivery receipt if there is damage to the outside of the boxes. You will have 48 hours to inspect the contents of the boxes.

Can I get a guaranteed delivery date?

Unfortunately the freight companies do not offer a "guaranteed delivery" service, so we are unable to offer this service to our customers.

Can I get inside delivery?

If you want a guaranteed inside delivery, please consider our White Glove Delivery service for only $99.99.

Do you offer installation services?

We cannot offer installation , however, these beds are quite easy to assemble. All drawers come fully assembled and you will not have to measure or drill anything during assembly.

Will you ship to a location outside the contiguous United States?

Although we cannot ship directly to locations outside of the contiguous 48 states, we can ship the furniture to any freight forwarder in the US. You can then make arrangements to have the furniture shipped the remainder of the way. There is also the option to pick it up from the warehouse, in which case we would give you a discount and you'd be responsible for all shipping costs. Please call if your final destination is outside the US.