Bunk Beds Only > Frequently Asked Questions >

Return Policy

• What is your return policy?
• What if I want to cancel my bunk bed order before it arrives?
• Why don't you offer a full money-back guarantee?
• How do I return an item?

What is your return policy?

Since our products are well represented on this site, including dimensions, and will arrive at your door as it is shown in the photos, we cannot offer a full refund on items that are returned due to style issues. Also, since our products ship quickly, if you want to cancel the order you must do so as soon as possible, since the return policy will apply once the items have left our warehouse.

There is a 30% restocking fee for all returned items in addition to freight charges back to us. Please note, that if you have already unpacked the item, then wish to return it, it will be subject to inspection once we receive it, and you will be responsible for any damages. If there is damage, you will need to file a freight claim directly with the shipping company in order to recoup any losses.

The return policy does not apply to orders that are subjected to notated freight damage if reported within 48 hours of delivery. If your merchandise is damaged during shipping or is defective, we will immediately send you a replacement part at no cost to you, however, you must report the damage within 48 hours of receiving the product. Also, any special freight charges, such as White Glove Delivery, are non-refundable.

Why is the return policy so costly?

In many cases we are shipping the goods 1000 miles or more. In reality, returning goods of this size that distance would be logistically impossible and too costly to offer a full refund on non-damaged items, hence the 30% restocking fee plus return freight. No Internet furniture retailer can honestly offer a comprehensive return policy on non-damaged goods, yet many will claim to, then battle when it comes time to accept the return. As with everything else on our site, we have tried to be upfront and honest regarding our return policy.

It is recommended that you save the pallets, cartons, and packing material until after you set up the furniture and inspect for defect issues. Honesty, integrity, and quality are the values that we've built our business on. If you encounter a defect, rest assured that we will make it right at our cost.

What if I want to cancel my bunk bed order before it arrives?

If your order has not yet shipped and you wish to cancel, please email us at orders@percentagemarketing.com letting us know you wish to cancel. Since our products ship quickly, if you want to cancel the order you must do so as soon as possible, since the return policy will apply once the items have left our warehouse.

Special note regarding "held shipments". If you have paid for your order by credit card, but have asked us to hold your order for a later shipping date, you may be subject to 3.5% merchant fees if you decide to cancel after 72 hours of placing your order. This will be handled on a case-by-case basis.

How do I return an item?

To return an item you must first contact a representative to get instructions. You will be responsible for getting the item back to us. You can either send any items yourself, or we can arrange for our freight carrier to pick the items up from you. Once we receive the items back , we will give you a refund (minus the 30% re- stock charge and any freight costs that we incur getting the items back to us). Please note, that if you have already unpacked the item, it will be subject to inspection once we receive it, and you will be responsible for any damages. If there is damage, you will need to file a freight claim directly with the shipping company in order to recoup any losses. Please note that custom items may not be returnable.