Bunk Beds Only > Frequently Asked Questions >

Shipping Questions - (Click to read answers)

• How much is shipping?
• How long until my bunk bed arrives?
• How will my bunk beds ship?
• What is the delivery procedure?
• Can I get a guaranteed delivery date?
• Can I get inside delivery?
• Do you offer installation services?
• Will you ship to a location outside the contiguous United States?

Damages/Defects - (Click to read answers)

• What do I do if my bunk bed arrives damaged?
• What if I find hidden damages/defects after opening all the boxes?
• What is the product warranty?

Product Quality Questions - (Click to read answers)

• Are these bunk beds sturdy enough for adults?
• What are the bunk beds made of?
• Do you use particleboard on these bunk beds?
• How much weight will the provided slat rolls hold?
• Do I need to purchase a bunky board?
• Are these bunks easy to assemble?
• What does being ASTM safety certified mean?

Return Policy - (Click to read answers)

• What is your return policy?
• Why is your return policy so costly?
• What if I want to cancel my bunk bed order before it arrives?
• How do I return an item?

Our Company - (Click to read answers)

• How long have you been in business?
• What are your hours of operation?

Internet Security/Privacy - (Click to read answers)

• Is it more secure if I phone in my order versus placing it online?
• What measures do you take to keep my information secure?
• What do you do with my information after I place an order?