Bunk Beds Only > Frequently Asked Questions >

Damages/Defects

• What do I do if my bunk bed arrives damaged?
• What if I find hidden damages/defects after opening all the boxes?
• What is the product warranty?

What do I do if my bunk bed arrives damaged?

If there is damage to the outside of the boxes, please make sure it is noted on the delivery receipt! If possible, call Scott at 1-800-771-9330 while the driver is still there. We ask that you do not refuse the shipment unless there is a significant amount of damage to multiple boxes. Once the furniture is in your possession, please open the boxes and inspect the contents within the next 48 hours.

PLEASE INSPECT ALL SHIPPING CONTAINERS BEFORE YOU RECEIVE THE ITEMS FROM THE FREIGHT COMPANY.

If you notice any damage to the boxes or packages, please note that damage on the shipping document before signing for the acceptance of the items. Damage to the box, in most cases, does not mean the product itself is damaged.  If there is damage to the box it must be determined if the product is damaged as well. You have the right to inspect the product to determine this.  If there is damage to the box but the product is fine than no notation is necessary.  If the product is damaged the notation that you or the driver makes on the bill of lading must state “Product Damaged” versus “box is damaged” and have the driver initial it.  This is very important.

What if I find hidden damages/defects after opening all the boxes?

If you do find any damaged or defective pieces, please send an email to damage@bunkbedsonly.com, attention Scott. Please include digital photos of the damaged piece(s). Our warehouse manager will review your photos and contact you regarding sending replacement pieces or accepting a partial credit. Each incident is handled on a case-by-case basis, but you can be assured that our goal is to make sure you're pleased with your furniture. Providing personalized and excellent customer service is what makes us stand out from most of our competitors.

What is the product warranty?

There is a lifetime warranty against manufacturing defects. We also have replacement parts available for purchase for any breakage that occurs during normal use.